In a fast paced market where competitors are using every modern tool to cut through the chaos and reach a wide audience, businesses have the ability to interact with customers using text messaging. It's more efficient to provide answers and support through a channel that many people are comfortable using, boost engagement, make more sales, and promote more satisfied customers.

How much time do you spend responding to calls and listening to voice messages? All of this adds up considerably over the length of time. Customers do not want to be placed on hold or reach only voicemail when they called. Most of them would rather send a text. What was that? You only have a landline?

For this reason, text enabling your existing phone number can benefit your business. With text to landline capabilities, customers no longer need to wait on the line for an available support, go through confusing IVR instructions, or enter digits repeatedly.

Texting Rights provides home phones or business number the ability to send and receive SMS messages. To put it simply, customers can send a text over landline number. It features many enhanced communication capabilities as well to help you convey many business benefits.

Text messaging is the most preferred and direct form of communication. It has a read rate or 90% in just 3 minutes. Connect Mogul also says that 91% of consumers opt to receive a text message instead of a voicemail.

Text to landline services present companies and their customers the best of both sides. It helps businesses provide interactivity to customers who have mobile devices, while still keeping in touch with phone owners. By giving customers a choice to text their queries or talk to a live person, both parties can enjoy many advantages.

Moreover, you only need to give out one number for calls and text communication. It will make it a lot simpler for customers to contact you. There is no need to keep paying for two lines. You can send a text promos while still keeping the line open for calls.  Additionally, you do not need to advise clients another number. Communicate whether through landlines or mobile devices.  More importantly, never lose customer contacts again in case you lost your cell phone.

Now how does text to landline help you improve customer service experience and build rapport with your audience?

It’s Instantaneous – Business hours don't deter your customers from sending a message. They can reach you anytime of the day and get a timely response. A good feature of text messaging is using automated response that works 24/7 in taking care of your customers’ needs.

Contact List – The days of frantically looking for pen and paper to list down phone numbers are over. Messages are delivered to a computer or mobile device, so you never have to worry about losing your business contact again.

Unified Number - Instead of using separate numbers for text and call, businesses can provide just one contact number to customers and associates. They can send a text message then follow through with a voice call if they want more details.

Flexibility – Customers can text anytime, anywhere. They don't have to stay on the line for several minutes trying to get hold of customer service. Quite frankly, it’s ironic to call it “customer service” if getting assistance for an issue is an ordeal in itself. Utilizing texting for customer support allows customers to go on with their day without being bound to the telephone.

Picture the world wherein your customers are never placed on hold or talking with inhospitable reps! So what's stopping you? Now is the right time to use TextingRights to a landline to accomplish more for your customers and your business.