FAQ: Need Some Help?

HOW DOES TXTINGRIGHTS WORK?

This service works with your existing landline and toll-free number. TxtingRights allows you to send and receive texts from that number, right from your computer on either the Web App or the Desktop App. The web app acts as your contact management hub and is accessed through an Internet browser by logging in at www.textingrights.com/login. Our desktop app is downloaded and stored in your computer’s system tray and allows you to view and reply to incoming texts when you are away from the web app.

HOW WILL I KNOW ABOUT THE OWNERSHIP OF MY PHONE NUMBER?

TxtingRights is required to verify every landline and toll free phone number to ensure proper ownership and protect the text message medium from unwanted solicitation abuse. To do that, a representative must call you either at the phone number you activated or your contact number. After answering a few short questions about yourself and your business, you'll be ready to start texting in a few minutes.

CAN I USE THIS SERVICE FOR MARKETING LIKE SHORTCODES?

TxtingRights is a 2-way communication service that is used to build and enhance customer relationships on a personal, individual level. Shortcode texting, on the other hand, is more expensive and used for mass marketing purposes. Long code texting like our landline and toll free services utilize your company's existing phone number as opposed to short codes that use a different number that may be unfamiliar to customers.

We do not condone the use of this service to solicit wireless subscribers with any unwanted text messages. We have a zero tolerance policy for SMS spam and reserve the right to immediately cancel the service for any user that does so.

HOW LONG WILL THE CONTRACTS LAST?

Our packages are from month-to-month starting from the date we have verified your account. We make it easy to start and stop your service at any time. We also have an annual fee for your number reservation.

SHOULD I NOTIFY MY CURRENT PROVIDER ABOUT TXTINGRIGHTS?

Since TxtingRights is a completely independent service from your landline or toll free phone carrier, there's no need to notify your provider about it. Please note, TxtingRights is a separate monthly charge not included on your telephone bill.

HOW ARE THE THREE PACKAGES UNIQUE?

Their main differences are functionality and volume traffic. Our Economy package is a bare bones solution for those that just want the ability to send and receive text messages. The Business package is for businesses that want features that add a more personalized experience. TxtingRights offers essential tools like keywords and multi-user login for Enterprise-grade organizations with higher text messaging traffic. For Enterprise users, we increase throttle rates for the number of sent outbound text messages to accommodate larger volume usage.

DO I NEED ADDITIONAL HARDWARE INSTALLED TO MY PHONE SYSTEM?

Texting is done on your number so it does not require any hardware installation to your current phone system. Our web app supports Chrome, Firefox, Safari, and Internet Explorer 8 and above. We also recommend downloading our desktop app, which is available for Windows, Mac, and Linux operating systems.

CAN ANY NUMBER BE RESERVED FOR TEXTING?

Any business or home landline number can be reserved and text enabled.If the number is not currently assigned as a voiceline, it can be reserved immediately.If it is currently in use as a voiceline, there is a 60 day waiting period, during which txtingRights will work on your behalf to secure the right to text on that number for you.

CAN I RESERVE OR TEXT ENABLE MY BUSINESS NUMBER?

Yes. You have to verify first that you own the business number and reserve it immediately. You can then utilize txtmeQuick’s technology to enable the texting services.

WHAT IF SOMEONE ELSE CLAIMS THE TEXTING RIGHTS TO MY NUMBER BEFORE I HAVE THE CHANCE?

You have the first option to purchase your number. If someone would like to reserve your number, you will be contacted. It will be given to the interested buyer if you do not purchase it in 30 days.

IS IT NECESSARY TO ENABLE TEXTING FOR MY NUMBER WHEN PEOPLE ARE NOT TEXTING ME NOW?

You will have the ability to use your landline number for texting once you reserve your number for the services. Check out all our available features for you. Even if you’re not planning on using your number for texting right away, it is best to reserve the number before someone else does.

HOW DO I CANCEL MY SUBSCRIPTION IF I NO LONGER WANT TO TEXT ENABLE MY NUMBER?

You can cancel your subscription any time by visiting us online and logging into your account. Click on MANAGE YOUR NUMBERS and press on the red ( x ) to stop getting charges for the next billing cycle.

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