The need to meet consumer demands have to lead to more technological advances and modern day tools that increase ease and comfort, especially when it comes to communication innovation. Today, smartphones improve the efficiency of the customer's daily lives and can serve their business needs.
Phone providers and experts have been talking about unified communication processes with the ability to connect with anyone on all devices whether it's a smartphone, landline, computer, or mobile devices.
Taking a leap forward, messaging trailblazers are incorporating landline numbers, web interface, and text messaging to enable one phone number for multi-modal communication.
In the US alone, there are over 60,000,000 phone numbers registered for businesses. Many of these numbers have been in existence for decades. That means loyal customers have been calling the same number for years. Changing or disconnecting it could result in confusion.
Most consumer products are getting an upgrade to keep up with the modern times. For instance, fax machines, which many people think are going extinct, have improved to include printing, scanning, and online faxing. It's high time for an out-of-date telephone line to transform. One way to do this is by adding secure messaging functionality.
Texting Rights text enables business, toll-free and private landlines. When someone sends a text to your phone number, the message will appear on your PC, smartphone, or tablet. Your phone line remains untouched, but you can send text messages and engage your customers through Texting Rights console.
Customers are no longer forced to stay on the phone. With Texting Rights, they have an option to send their concerns through text and receive a reply using the same channel. Messages are delivered real time and businesses can monitor client interaction on an internet connected device wherever they are.
More than 80% of cell phone owners send and receive texts messages regularly, while 64% of consumers favor businesses that offer text channels. Give your customers a chance to speak to you when they need to using a channel that they're frequently using.
Texting Rights adds mobile capabilities to your existing landline and 1-800 numbers. That means you can communicate more frequently and efficiently with your customers without having to change your numbers or purchase a software. Your customers can already identify your business by its phone number, and there's no need to confuse them by adding another line.
Customers can send inquiries, make reservations, or place an order whether thru SMS or voice call. Businesses can answers questions, handle complaints promptly, and reach more customers. However, text messaging is ubiquitous, and that's what makes it more appealing. It lets customers communicate on their own terms, which can help increase customer satisfaction.
Text-enabling your business phone number can improve your customer service and streamline communication. Get in touch with us today and allow us to show you how Texting Rights can be valuable for your business.
What happens to your text message if you mistakenly send it to a home phone number? Chances are your message will disappear and will not be delivered.
Text messaging might be the most casual way of sharing information. It's easy to reach someone without having to talk to them.
In a fast paced market where competitors are using every modern tool to cut through the chaos and.....
